SMS Messaging Terms & Compliance

1. Program Description

This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with ClearEdge AI LLC through our website at https://www.clearedgeaigroup.com, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.

2. Cancellation Instructions

You can cancel the SMS service at any time. Simply text STOP to the same number that sent you messages. Upon sending STOP, we will confirm your unsubscribe status via SMS. To rejoin, sign up as you did initially.

3. Support Information

Reply HELP for assistance, or contact [email protected] or call +1 (443) 901-8671 during business hours.

4. Carrier Liability

Carriers are not liable for delayed or undelivered messages.

5. Message & Data Rates

Message and data rates may apply. Message frequency varies based on your service usage and appointment schedule.

6. Supported Carriers

AT&T, T-Mobile, Verizon, Sprint, and most regional U.S. carriers.

7. Age Restriction

You must be 18 years or older to participate in our SMS program.

We comply with all applicable laws and regulations, including TCPA and CTIA guidelines.

General Terms

This website is owned and operated by ClearEdge AI LLC. By using the Site, you agree to be bound by these Terms of Service, our Privacy Policy, and any additional terms. We reserve the right to change these Terms of Service from time to time. By continuing to use the Site after changes are posted, you accept the modified Terms.

Intellectual Property

All materials on this Site are the property of ClearEdge AI LLC and/or affiliates, protected by copyright and trademark laws. You may not modify, reproduce, or distribute any content without authorization. You may print one copy of individual pages for personal, non-commercial use.

Disclaimers & Limitation of Liability

Information, products, and services on the Site are provided "as is" without warranties of any kind. ClearEdge AI LLC disclaims all warranties to the fullest extent permissible by law. You agree to indemnify and hold harmless ClearEdge AI LLC, its affiliates, officers, directors, agents, and employees from any claims arising from your use of the Site or breach of these Terms.

Registration & Passwords

You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately of unauthorized use at [email protected].

Termination

We reserve the right to terminate or suspend your access without notice if you violate these Terms or engage in conduct we deem inappropriate or unlawful.

Governing Law

These Terms shall be governed by the laws of the state in which ClearEdge AI LLC operates. Any disputes shall be resolved exclusively through binding arbitration in that jurisdiction.

Changes to Terms of Service

We may update these Terms from time to time. The latest version will always be available on our website. Contact us at [email protected] or +1 (443) 901-8671 with any questions. By using our website and services, you consent to these Terms of Service.

AI Use Governance Policy

ClearEdge AI is committed to responsible, transparent, and accountable AI deployment. This policy governs how AI decisions are generated, validated, and overseen within all ClearEdge AI systems and client engagements.

How AI Decisions Are Generated

• All AI outputs are produced through structured Corporate GPT Architecture™ frameworks
• Inputs pass through defined data layers, RAG retrieval, AI reasoning, compliance rules, and decision output stages
• Every decision output is logged to a tamper-evident audit trail
• Model behavior is governed by client-specific compliance rule sets

Role of Human Oversight

• Human review is required for all high-risk decisions including clinical, legal, and financial determinations
• Escalation protocols are built into every deployment for edge cases and low-confidence outputs
• ClearEdge AI does not operate fully autonomous decision systems without human checkpoints
• Clients are responsible for designating qualified human reviewers for their regulated workflows

Model Limitations and Validation Layers

• AI models are probabilistic tools and may produce outputs that require human verification
• ClearEdge AI systems include output confidence scoring and uncertainty flagging
• Models are validated against client-specific data environments prior to deployment
• Ongoing monitoring is employed to detect drift, bias, or degradation in model performance

Governance Framework: The CLEAR Method™

• C — Capture: Data control and ingestion governance
• L — Label: Risk classification of inputs and outputs
• E — Evaluate: Policy validation before decision execution
• A — Act: Structured, compliance-bound decision execution
• R — Record: Audit logging and governance documentation

AI governance requires clear policies and accountability structures. Every ClearEdge AI engagement is built on this foundation.

AI Disclaimer

ClearEdge AI provides AI-powered systems designed to support decision-making in regulated environments. The following disclaimers apply to all AI outputs, recommendations, and system-generated content produced by ClearEdge AI platforms.

AI Outputs Are Decision-Support Tools

• AI outputs generated by ClearEdge AI systems are intended as decision-support tools only — not as legal, medical, financial, or professional advice
• No AI output should be construed as a substitute for qualified professional judgment
• ClearEdge AI systems assist human decision-makers; they do not replace them
• Users are solely responsible for any decisions made based on AI-generated outputs

Results Depend on Data Quality and System Configuration

• The accuracy and reliability of AI outputs are directly dependent on the quality, completeness, and accuracy of the input data provided
• System performance varies based on how the AI architecture is configured for each client environment
• ClearEdge AI does not warrant that outputs will be error-free, complete, or suitable for any specific purpose
• Clients are responsible for validating that input data meets required quality standards before deployment

Human Review Required for High-Risk Decisions

• Any AI-generated output involving clinical, legal, financial, compliance, or other high-stakes determinations requires mandatory human review before action is taken
• ClearEdge AI systems are designed with human oversight checkpoints for high-risk decision pathways
• No automated action should be taken on high-risk outputs without qualified human verification
• Clients must establish and maintain human review protocols appropriate to their regulated environment

Regulatory Compliance Responsibility

• Clients are responsible for ensuring that their use of ClearEdge AI systems complies with all applicable laws, regulations, and industry standards
• ClearEdge AI provides governance architecture and compliance-aware design, but does not provide legal compliance certifications
• Clients operating in HIPAA, SEC, FINRA, or other regulated environments must obtain independent legal and compliance review

Clear disclaimers are standard among leading AI companies to ensure regulatory compliance and protect all parties. ClearEdge AI is committed to transparent, responsible AI deployment.

Security Practices

ClearEdge AI implements enterprise-grade security controls across all system deployments. Our security architecture is designed to protect client data, ensure operational integrity, and meet the requirements of regulated industry environments.

Role-Based Access Control (RBAC)

• All system access is governed by role-based permissions aligned to principle of least privilege
• User roles are defined, documented, and reviewed regularly
• Privileged access requires multi-factor authentication (MFA)
• Access logs are maintained and monitored for anomalous activity

Encrypted Data Handling

• All data in transit is encrypted using TLS 1.2 or higher
• Data at rest is encrypted using AES-256 or equivalent standards
• Encryption keys are managed through secure key management practices
• Client data is never stored in plaintext at any layer of the system

Controlled Deployment Environments

• Deployments are available in private/VPC-ready configurations for enterprise clients
• Production environments are isolated from development and testing environments
• Infrastructure is provisioned using hardened configurations
• Regular vulnerability assessments and penetration testing are conducted

Audit Logs for All System Decisions

• Every AI decision output is recorded in a tamper-evident audit log
• Audit logs include timestamps, input context, model version, and decision rationale
• Logs are retained in accordance with applicable regulatory requirements
• Audit trail exports are available for compliance review and regulatory inquiry

Incident Response

• ClearEdge AI maintains a documented incident response plan
• Security incidents are triaged, contained, and remediated according to defined SLAs
• Affected clients are notified in accordance with applicable breach notification laws
• Post-incident reviews are conducted to prevent recurrence

Data Governance

ClearEdge AI applies strict data governance principles to ensure compliance with applicable regulations and industry standards. Our data governance framework governs how client data is ingested, processed, stored, and retired across all system environments.

Data Minimization Principles

• We collect only what is necessary to perform the contracted AI services
• Data collection scope is defined and documented for each client engagement
• Unnecessary data fields are excluded from ingestion pipelines by design
• Retention schedules are established to ensure data is not held beyond its useful purpose

Controlled Ingestion Pipelines with Validation Checkpoints

• All data entering ClearEdge AI systems passes through structured ingestion pipelines
• Validation checkpoints verify data format, completeness, and integrity before processing
• Anomalous or out-of-schema data is flagged, quarantined, and reviewed before use
• Pipeline activity is logged for traceability and audit purposes

Separation of Client Environments

• Each client environment is logically and, where applicable, physically isolated
• No cross-contamination of client data occurs between separate deployments
• Multi-tenant configurations include strict namespace and access boundary controls
• Separation is validated through regular architecture reviews and testing

Regulatory Compliance

• Compliance with GDPR, HIPAA, and applicable state privacy laws
• Data processing agreements (DPAs) are available for clients operating under GDPR
• HIPAA Business Associate Agreements (BAAs) are executed for healthcare engagements
• State-specific privacy requirements (CCPA, etc.) are addressed on a per-engagement basis

Data Lineage Tracking and Provenance Documentation

• ClearEdge AI systems maintain records of data origin, transformation history, and usage
• Provenance documentation supports audit, regulatory inquiry, and model explainability
• Data lineage reports are available to clients upon request
• All transformations applied to data are logged with version and timestamp information